Can I personalize my order?
Many products support names, dates, photos, artwork, or custom wording. Enter details exactly as they should appear. You must have permission to use submitted logos, images, and designs.
How long does production take?
Most made-to-order items require approximately 2–7 business days before shipment or pickup. Large orders, complex designs, proof approval, material availability, and peak seasons may add time.
Will I receive a proof?
A proof is provided only when stated on the product page or when our team determines confirmation is needed. Approval authorizes production, so review spelling, layout, and selected options carefully.
Can I change or cancel an order?
Email us as soon as possible. Changes and cancellations are not guaranteed after production begins. See the Cancellation Policy for details.
How do I choose a size or color?
Use the size chart and color information on the applicable product page. Garment-dyed products and screens may show normal color variation. Contact us before ordering if you need help.
What if my item arrives damaged or incorrect?
Email us within 7 days of delivery with your order number, a photo of the full item, close-ups of the issue, and packaging photos when relevant. We will review the concern and provide the appropriate resolution.
Are custom items returnable?
Personalized and made-to-order items are generally final sale unless they arrive damaged, defective, misprinted, or materially different from the approved order. See the Return & Refund Policy.
Is local pickup available?
When offered, local pickup appears as an order option or is confirmed by our team. Wait for the pickup-ready message before visiting 1038 S Grass Valley Rd, Ste I, Winnemucca, NV 89445.
How can I contact the shop?
Email contact@imaginethatteesandmore.com and include your order number whenever available.