Last updated: October 29, 2026
Many Imagine That Tees & More products are personalized or produced after purchase. Please review the policy below before ordering.
Review your order
Customers are responsible for checking size, color, quantity, personalization text, uploaded files, shipping address, and all order details before payment. Customer-submitted spelling or selection mistakes may not be correctable after production begins.
Personalized and made-to-order items
Personalized, custom, and made-to-order products are generally final sale and are not eligible for return or exchange because they are produced for a specific customer. This does not limit assistance for items that arrive damaged, defective, misprinted, or materially different from the approved order.
Damaged, defective, misprinted, or incorrect items
Contact us within 7 days of delivery. Include the order number, a description of the issue, a photo of the full item, close-up photos showing the problem, and photos of the package when relevant. After review, we may offer a replacement, correction, store credit, or refund as appropriate.
Non-returnable cases
- Customer-entered spelling, date, size, color, or personalization errors.
- Minor color differences caused by screens, materials, garment dyeing, or production methods.
- Normal variation in handmade-style placement or finishing.
- Items worn, washed, altered, damaged after delivery, or returned without approval.
- Final-sale, clearance, gift-card, digital, or hygiene-sensitive products where applicable.
Approved returns
Do not mail an item without written instructions. If a non-custom return is approved, it must be unused and in original condition. Unless the return is due to our verified error, original shipping charges are not refundable and return shipping may be the customer’s responsibility.
Refund timing
Approved refunds are sent to the original payment method. Financial institutions may require additional business days to post the credit. We cannot issue a refund to a different payment method.
Contact
Email contact@imaginethatteesandmore.com with your order number before returning anything.